PRIVACY POLICY

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Identification Information: Name, email address, phone number, mailing address, and other similar contact details.
• Billing Information: Payment method details, billing address, and other related information when you purchase our services.
• Product or Service Preferences: Details regarding custom products, such as embroidery design preferences, engraving instructions, and promotional product selections.
• Device and Technical Information: Information about your device (such as IP address, operating system, browser type) when using our services, such as technical support or website maintenance services.
• Service Usage Information: Details of the services you use, such as website building requests, support tickets, and documentation requests.
• Communication Data: Any data you provide when contacting us for support or inquiries, including feedback, questions, and comments.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• To provide and manage our services, such as custom apparel, embroidery, laser-etching, website building, promotional products, signage, and brand partnering.
• To process payments for services rendered.
• To communicate with you about your account, service updates, and support requests.
• To improve the functionality and performance of our website and services.
• To provide customer support and respond to your inquiries.
• To send promotional communications, if you have opted-in to receive them.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, web hosting services, email communication platforms, printing/engraving services).
• Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests by public authorities, or protect our rights, property, or safety.
• Business Transfers: If we undergo a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be part of the transferred assets.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
• Opt-out of Marketing Communications: You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly.

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Cookies and Tracking Technologies

We do not currently use cookies, but in the event we begin to use cookies and/or similar tracking technologies to enhance your experience on our website and to analyze how our services are used; these technologies allow us to track website usage patterns and improve functionality.

• Cookies: Small files stored on your device to enable certain features and collect data.
• Analytics: We may use third-party services like Google Analytics to monitor and analyze the use of our website and services.

You can control cookie preferences through your browser settings, but note that disabling certain cookies may affect your ability to use certain parts of our website and services.

8. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Fire Made Designs LLC
Youngstown, Ohio
Email: info@firemadedesigns.com
Phone: (330) 718-7317